Cancellation policy

Some items in our store may be offered to you as a subscription or pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

 

Pre-orders

Some items are offered as pre-orders and are not yet in stock. Estimated dispatch dates will be shown on the product page. If these dates change significantly, customers will be notified and offered the option to cancel for a full refund.

Restock pre-orders

Payment is taken at the time of purchase. Until your order has been dispatched, you may request to cancel your order. After dispatch, your statutory rights under UK consumer law, including your right to cancel where applicable, remain unaffected.

New product pre-orders

Occasionally we use pre-orders to fund the manufacture of new products. If we make material changes to the final design before production begins, customers may cancel for a refund before manufacture starts. Once production has begun, cancellations may no longer be possible unless required by law.

Nothing in these terms affects your statutory rights under UK consumer law.